IT Help Desk Technician

  • Full Time
  • Los Angeles, CA
  • $28.00 - $30.00 + DOE USD / Year

Website Riboli Family Wines

In this in-office, full-time, the Help Desk Technician will work supporting our HQ Los Angeles Office, Tasting Room/Restaurant, Warehouse, and Field employees. Support will involve a variety of capabilities from trouble-shooting computer issues, device deployment, ensuring security standards, assisting with system access, onboarding and offboarding, as well as other assignments. Compensation is competitive and dependent upon experience. ERP/Sage experience is a plus. Onsite support requires in-person support; field reps’ remote support requires high proficiency with IOS devices.

Primary Responsibilities:

  • Work in the Los Angeles office, Monday through Friday.
    Assist colleagues with a customer service mindset.
    Evaluate, prioritize, and provide support for incoming Calls, Helpdesk requests, and in-person requests from employees experiencing technology issues

Required Skills:

  • Minimum of 3 years experience installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
    Must be a customer service-focused, self-motivated professional.
    Ability to interface effectively with end users and non-technical people.
    Strong interpersonal skills with a positive and enthusiastic attitude
    Ability to quickly learn systems with little or no documentation.
    Continuous learning of new systems, business processes, and concepts is a must.
    Strong knowledge of the Windows Operating System and Apple
    Previous experience with Microsoft Office 365 Portal
    Unifi Systems’ experience is a plus.
    VoIP setup and maintenance
    Knowledge and understanding of operating systems including Microsoft Windows 10, Microsoft Office, and Adobe X.
    Proficient in MS Office products including Word, Outlook, PowerPoint, and Excel
    Strong written and verbal communication skills and experience working with cross-functional teams.
    Ability to effectively prioritize and execute tasks in a high-pressure environment.


  • Medical, Dental, Vision, Life, Accident, and Critical Illness Insurance
    401k and Profit Sharing
    Paid Vacation and Sick Pay
    Paid Holidays
    Paid Parental Leave
    Educational Assistance Benefits
    Employee Discounts on Food, Gift Shop, and Wine!

At Riboli Family Wines, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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