Order Desk Associate

Position Overview:

The Order Desk Assistant reports to the Order Desk Supervisor and is primarily responsible for assisting the Supervisor where required. The job includes filling orders, liaising with wholesale sales representatives to ensure total customer satisfaction, effectively handling inbound and outbound sales representatives calls related to ordering product, shipping arrangements etc.

ODA responsible for downloading web orders, answering order calls plus monitoring orders @ San Antonio Winery. ODA needs to have high level of product knowledge, promote new product, be aware of inventory stock/out of stock issues.

ODA to call customers/sales representatives re: any out of stocks/substitution possibilities and coordinate logistic for pickup or delivery. Needs to make sure sales order is correct and understand the different pricing structures such as Schedule J & K and the different price books. This is very important. When packed and completed, sales order to be picked up from warehouse for invoicing. When order desk is not busy, the ODA will be asked to help out with special projects such as sales/wholesale tax filing, product registrations, inventory reconciliation for different locations and other ad hoc projects for the assistant controller or controller.

Key Competencies:

• Attention to detail and strong organizational skills.
  Strong customer service orientation. Strives to exceeds customer expectations.
  Deals effectively and professionally with issues that arise to do out of stock etc.
  Ability to work well in a team environment & demonstrate respect for coworkers.
  Inform production team re: anticipated orders based in history and knowledge of customers habits.
  Make outbound calls to ensure orders are placed.
  Make outbound calls to promote products that are on special or new.
  Ability to describe product to customers. Knows the cheese!
  Strong MS Office Computer Skills / Sage experience
  Ability to think one step ahead
  Good math skills (weights, pricing etc)
  Good communication skills,
  Sound problem solving abilities

Education Requirements:

• Minimum High School Diploma or equivalent

Other Desired Skills/Abilities:

• Enthusiasm for the product
  Strong organizational skills
  Ability to handle detailed documentation and paperwork
  Driver’s License/reliable way to get to work.
  Order Desk Experience
  Logistics Experience
  Bilingual in Spanish

Schedule:

• Mon-Friday from 8:30-5pm

Benefits:

• Medical, Dental, Vision, Life, Accident, and Critical Illness Insurance
  401k and Profit Sharing
  Paid Vacation and Sick Pay
  Paid Holidays
  Paid Parental Leave
  Educational Assistance Benefits
  Employee Discounts on Food, Gift Shop, and Wine!

At Riboli Family Wines, we are proud to be an equal opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.